Frequently Asked Questions
Still Have a Question? and What This Page Covers.
Still Have a Question?
If your specific query is not addressed on this page, contact the site’s customer support team directly. They handle questions about account issues, game rules, and promotions. Support staff speak both English and Bahasa Malaysia. You can reach them through the live chat feature in the lobby or via the support email link at the bottom of the homepage.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, payment channels, mobile access, game disconnections, and deposit limits. Each answer is written to give you a clear, direct response. If a topic is not listed here, please check the site’s terms and conditions for full details.
There is a page each for Mini Games, Live Dealer, Fish Shooting, and the promotions lists what is live.
Asked most often
Does the site work on mobile without an app?
Yes, the site works on any mobile browser. No app download is needed. The lobby is optimised for both iOS and Android devices, so you can play directly from your phone or tablet.
Is there an app?
It runs in a mobile browser. There is nothing to install and no app store step, and mini games and live dealer behave identically on a phone.
What happens when a game disconnects mid-round?
Your stake is never at risk from a dropped connection. If the screen freezes or you lose internet, the amount you bet is protected, and the round result will be recorded safely on the platform.
Can a withdrawal go to a different channel?
A payout returns through the channel that funded the account wherever the channel allows it — FPX and USDT TRC20 among them.
Can I set a deposit limit?
Daily, weekly and monthly limits can be set from the account dashboard at any time. A tighter limit applies immediately, and it covers FPX and USDT TRC20 alike.
How do I set a deposit limit?
Go to your account settings and look for the responsible gaming section. There you can set a daily, weekly, or monthly deposit limit. The limit applies immediately and cannot be lowered for seven days.